Resident FAQs

Rent is due on the 1st of every month. Rent is late after the 3rd of every month. Refer to your lease for details about late fees.

Generally, if a resident wants to terminate the lease early, lease terms allow for a lease assignment for a fee of 1 month’s rent or $1000, whichever amount is greater. You would still be responsible for the lease and rent until a new tenant is found. Please refer to your specific lease in regards to early termination of a lease agreement. If you need help please call the office. Above all, communicate about any issues so that we can all work together to find a solution that works for everyone.

Yes. Our goal is to get the property back in the same condition in which we gave it to you. We make deductions against the security deposit based on the move-out condition, natural wear and tear, and the amount of time you’ve occupied the property. To determine any tenant related damage, we use inspections with photos and notes for the move-in and move-out inspection. Even if you’ve lived somewhere for years, leaving the property clean when you move-out is 100% controllable. We are always happy to discuss any security deposit deductions with you after move-out.

Rent can be paid online using your tenant portal or in person. If you pay rent online via your resident portal, you may use routing/checking number, credit card, or debit card. You may also drop off a check or money order at our office. We have a drop off slot to the left of the front door for after hours payments. During office hours, feel free to come in and drop off rent directly to us.

Each property has a unique pet policy, with many not allowing pets. Please always disclose if you have a pet or if you are considering getting a pet. There are fines for any pets discovered living at a property.

If the property allows pets, there is a $350 non-refundable pet fee per pet. If you are applying for a property, the ad should state the pet policy. If you already rent with us and want to know if your property allows pets, just reach out to us and we will let you know.

Above all, you must treat your pet(s) for fleas. If you move-out and there are fleas or fleas hatch over the coming weeks, there are fines and charges to remedy the issue. Having fleas at a property when a new tenant moves in will taint their experience working with us.

All leases are joint and several, meaning that any roommate changes, additions, or removals require all parties to agree and sign off on any changes. For any amendment there is a fee. Please refer to your lease for the specific fee.

No, we will provide our qualified vendors with a service order describing the issue and a key. Please be sure to let us know if you have any special notes – ie pets or courtesy call.

Yes, to a degree. If you use your resident to submit a maintenance request, then you will have the opportunity to request a few different days and times for the vendor to come by. We will make our best effort to accommodate your request, but do not guarantee it. Generally, requested days and times need to be Monday - Friday, 9AM-5PM.

1. Click here (insert link) to log into your resident portal and submit a maintenance request
2. Email us at Leasing@GoJoiner.com
3. Call us at 706-549-7371

If a maintenance issue is not completed or resolved correctly, please reach out and let us know. We want to take care of the properties we manage. Please let us know by emailing us at Leasing@GoJoiner.com or calling us at 706-549-7371. We always appreciate feedback about the work our vendors perform, whether good or bad.

We want to take care of the properties we manage.Our goal is to address every maintenance issue in a timely manner. Typically repairs happen within 1-3 business days. If a maintenance issue has not been resolved within 1-3 business days, please reach out and let us know. Email us at Leasing@GoJoiner.com or call us at 706-549-7371.

The after hours emergency line is 706-343-3189. We classify emergencies as anything that is a risk to safety or an issue that could cause significant damage to the structure or surrounding structures if not resolved immediately. We treat HVAC issues as emergencies during the hotter times of the year as well as the colder times of the year.

No, if the lockout occurs during business hours, please call the office and we can open the door for you. However, after hours you will need to call a lock smith to open your door.